Returns & Exchanges

We want you to be happy with your MicroMaker purchase. If there is a problem with your order, please contact us and we will do our best to find a suitable solution.

Your Right to Return

For eligible online purchases, customers in the EU generally have the right to withdraw from the purchase within 14 days of receiving the product, without having to provide a reason. Certain exceptions may apply under applicable law.

If you would like to return a product, please contact us before sending it back so we can provide the necessary return instructions.

Products should normally be returned in their original condition with all included accessories and packaging. This does not affect your legal rights if the product is defective or damaged.

Defective or Damaged Products

If your product arrives damaged or has a manufacturing defect, please contact us as soon as possible and let us know what happened. Photos or other details about the issue may be helpful.

We will review the problem and, where appropriate, arrange a repair, replacement, refund, or another suitable solution in accordance with applicable consumer protection laws.

Exchanges

If a product is defective or damaged, we can arrange an exchange where a replacement is available.

Refunds

Once a return or refund has been approved, the refund will be issued using the original payment method. The time it takes for the refund to appear may depend on the payment provider.

Nothing in this policy affects your consumer rights under applicable law.