We want you to be happy with your MicroMaker purchase. If there is a problem with your order, please contact us and we will do our best to help.
Your Right to Return
For eligible online purchases, customers in the EU generally have the right to withdraw from a purchase within 14 days of receiving the product, without having to provide a reason. Certain exceptions may apply under applicable law.
If you would like to return a product, please contact us before sending it back so we can provide the necessary return instructions.
Products may be inspected and handled as reasonably necessary to establish their nature, characteristics, and functioning. If a product is returned in a condition that goes beyond what is necessary for such inspection, applicable rules on diminished value may apply.
Nothing in this policy limits your statutory consumer rights, including rights relating to defective or non-conforming products.
30-Day Money-Back Guarantee on Selected Products
We want you to feel confident when buying from The MicroMaker. That’s why we offer a 30-day money-back guarantee on selected products.
This voluntary guarantee applies only to products whose individual product pages explicitly display the “30-Day Money-Back Guarantee” label.
If an eligible product isn’t right for you, you can contact us within 30 days of delivery to request a return under this guarantee.
To qualify for a refund under the voluntary guarantee:
- Contact us before returning the product so we can provide return instructions.
- Return the product with its included accessories and in good condition, allowing for reasonable inspection and testing.
- Use the original packaging where reasonably available and pack the product securely for return shipping.
For returns under this voluntary guarantee, the customer is responsible for return shipping costs, except where applicable law requires otherwise.
Refunds under the voluntary 30-day guarantee cover the product price only. Original shipping and delivery charges are not refundable under this additional guarantee. The customer is responsible for return shipping costs, except where applicable law requires otherwise.
Once we receive and inspect the returned product, we will process any approved refund of the product price using the original payment method.
The 30-day money-back guarantee is an additional voluntary benefit. It does not replace, restrict, or extend any statutory consumer rights except where expressly stated in the terms of the guarantee.
Products without the “30-Day Money-Back Guarantee” label are not covered by this additional voluntary guarantee. This includes digital firmware licenses and DIY kits unless their individual product pages explicitly state otherwise. All applicable statutory consumer rights remain unaffected.
Digital Products and Firmware Licenses
Digital firmware licenses are not covered by the additional voluntary 30-day money-back guarantee unless the relevant product page explicitly states otherwise.
For digital content supplied without a physical medium, the statutory right of withdrawal may cease to apply once supply begins if the legal requirements are met, including the customer’s prior express consent to begin supply during the withdrawal period and acknowledgement that the right of withdrawal will thereby be lost.
Any such consent and acknowledgement will be requested at the appropriate stage of the purchase process where required. This does not affect statutory rights relating to digital content that is faulty or does not conform to the contract.
Defective or Damaged Products
If your product arrives damaged or develops a manufacturing defect, please contact us and describe the issue. Photos or other details may help us assess the problem.
We will address the issue in accordance with applicable consumer protection laws. Depending on the circumstances, your statutory remedies may include repair, replacement, a price reduction, or a refund.
These rights apply regardless of whether the product carries our voluntary money-back guarantee.
Exchanges
If a product is defective or damaged, please contact us so we can assess the issue and arrange an appropriate solution. A replacement may be offered where available, subject to your statutory rights.
Refunds
Approved refunds will generally be issued using the original payment method. The time it takes for the refund to appear may depend on your payment provider.
For returns under the voluntary 30-day money-back guarantee, the refund covers the product price only; original shipping and delivery charges are excluded.
Where statutory withdrawal rights apply, original standard delivery costs will be refunded as required by law. Any permitted deductions and refunds will be handled within the time limits and under the conditions required by applicable law.
Nothing in this policy excludes or limits any mandatory consumer rights under applicable law.